All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that
you are responsible for the mobile number or user ID account you purchase Recharge for and all charges
that result from those purchases. Jaytel Fibernet is not responsible for any purchase of
Recharge for an incorrect mobile number or User ID account.
However, in a case where a transaction has been completed by you on the Site, and money has been charged
to your card or bank account but a Recharge has not been delivered within 24 hours of your completion of
the transaction then you may inform us by sending us an email on (info@jaytelfiber.com) or Contact US.
In such a scenario you will be entitled to a full refund. We request you to include in the email the
following details - the mobile number or User ID account, operator name, Recharge value, Transaction date,
and Order Number. Jaytel Fibernet shall investigate the incident and if it is found that
money was indeed charged to your card or bank account without delivery of the Recharge then you will be
refunded the money within 7 to 10 working days from the date of the receipt of your email.
B2B Policy
Any top-up payment/advance payment which is received from a client & if the client does not use the
amount for services for any reason and he wants his payment to return, in this case, after one month of
deposit, the customer needs to give a refund request to us. Once we will get a refund request from the
client, the balance amount will be refunded within 07 to 10 working days via the same source.
